Privacy Policy

Last Updated: 29/12/2025

 

1. Introduction

Welcome to Kero (“we,” “our,” or “us”). We are committed to protecting the privacy and security of our partners, restaurant owners, and website visitors.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.kero.com] or use our mobile application. By using Kero, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

As a B2B platform, we collect both personal and business information to verify your eligibility to purchase wholesale goods.

  1. Personal Information
  • Full Name (of the account manager or business owner).
  • Email Address.
  • Phone Number (Mobile and Landline).
  • Emirates ID details (if required for sole proprietorship verification).
  1. Business Information
  • Registered Company Name.
  • TRN (Tax Registration Number) & VAT Certificate.
  • Trade License copy and details.
  • Delivery Address (Restaurant/Warehouse location).
  1. Financial Information
  • Bank Account details (for refunds or direct debit).
  • Credit/Debit card information (processed securely via our third-party payment gateway; we do not store card details on our servers).
  1. Technical Data
  • IP address, browser type, operating system, and access times.

3. How We Use Your Information

We use the collected data for the following specific purposes:

  • Order Fulfillment: To process and deliver your wholesale orders efficiently.
  • Business Verification: To validate your Trade License and TRN to ensure you are eligible for B2B pricing.
  • Invoicing: To generate Tax Invoices compliant with UAE VAT laws.
  • Communication: To send order updates, delivery schedules, and price alerts.
  • Credit Assessment: If you apply for credit terms (Net 15/30), we may use your information to assess creditworthiness.
  • Marketing: To inform you about special offers on products relevant to your menu (you can opt-out at any time).

4. Sharing of Your Information

We do not sell your personal data. We only share information with:

  • Logistics Partners: Third-party delivery fleets who need your location and phone number to deliver your goods.
  • Payment Processors: Secure gateways (e.g., Stripe, Checkout.com, Telr) to process transactions.
  • Government Authorities: If required by UAE law (e.g., FTA audits) or to protect our legal rights.

5. Data Storage & Security

  • Your data is stored on secure servers located in [specify location, e.g., the UAE or Cloud Servers compliant with UAE law].
  • We use SSL encryption to protect data transmission.
  • While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet is 100% secure.

6. Your Rights (UAE Data Protection)

Under UAE Federal Decree-Law No. 45 of 2021, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request the deletion of your account and data (subject to legal retention requirements for financial records/VAT).
  • Withdraw Consent: Opt-out of marketing communications.

To exercise these rights, please contact us at [legal@kero.ae].

7. Cookies Policy

We use cookies to improve your experience (e.g., keeping you logged in or remembering your cart). You can choose to disable cookies through your browser settings, though some features of the site may not function properly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.

9. Contact Us

If you have questions about this Privacy Policy, please contact us:

  • Email: support@keroapp.com
  • Address: Office Address, Dubai, UAE